Payment can be made in any currency by PayPal or with a debit / credit card (processed via PayPal). It is a fully encrypted and secure transaction.
Please allow up to 10 days for domestic deliveries and up to 28 days for European orders. International orders will be sent International Economy and can take up to 8 weeks, please state on checkout if you would like another service. Totally Okay will endeavour to have your items with you sooner. Pre-order items will be shipped as stated at purchase. If there are special requirements upon delivery please make notes to that effect upon checkout. Orders are either sent out flat or rolled in a postal tube, this is stipulated with the product information. Domestic post is handled by Royal Mail and non-domestic items are handled by the relevant services to that domain.
We hope you are very happy with your purchase. However if there is an issue, please contact Totally Okay before returning any items — firstname.lastname@example.org
It is appropriate that the consumer controls the delivery to verify that this is accurate and error free.
You can return the product within 14 days of delivery. The product must
be in new condition. If the product is ruined or used the product shall
not be refunded. Make sure to include contact information with the return
and if possible. Totally Okay suggests you get a receipt and a package ID for the return from the
needed. Totally Okay will make a refund of eligible returns. If you paid by
invoice, we will need a bank account number to transfer the money back to.
The easiest way is to e-mail it to us along with a brief description of
Returning a package:
If a returned item is shipped international, please clearly mark the
package 'RETURNED GOODS', to avoid any Customs charges. Totally Okay
is NOT responsible for any return Customs charges made. Any charges incurred
are the responsibility of the customer.
If the product is lost or you, upon receiving, notice that the item has
been damaged during transport, you should immediately report this to us.
Any other queries please contact — email@example.com
By ordering any of our products, you agree to be bound by these terms and conditions. By placing an order at Totally Okay, you warrant that you are at least 18 years old or have parents' permission to buy from us. All personal information you provide us with or that we obtain will be handled by Totally Okay as responsible for the personal information. Events outside Totally Okay's control shall be considered force majeure. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. Card information is transmitted over secure SSL encryption and is not stored. Please note that local charges may occur. Totally Okay reserves the right to amend any information without prior notice.
Terms and Conditions:
Please read these terms and conditions carefully before ordering any products from us. You
should understand that by ordering any of our products, you agree to be
bound by these terms and conditions. By placing an order at Totally Okay, you warrant that you are at
least 18 years old (or have parent's permission to buy from us) and
accept these terms and conditions which shall apply to all orders
placed or to be placed at Totally Okay for the sale and supply of any
products. None of these terms and conditions affect your statutory
rights. No other terms or changes to the terms and conditions shall be
binding unless agreed in writing signed by us.
All personal information you provide us with or that we obtain will be
handled by Totally Okay as responsible for the personal information.
The personal information you provide will be used to ensure deliveries to
you, the credit assessment, to provide offers and information on our
catalog to you. The information you provide is only available to
Totally Okay will not be shared with other third parties.
You have the right to inspect the information held about you. You always
have the right to request Totally Okay to delete or correct the
information held about you. By accepting the Totally Okay Conditions,
you agree to the above.
Events outside Totally Okay's control, which is not reasonably
foreseeable, shall be considered force majeure, meaning that
Totally Okay is released from Totally Okay's obligations to fulfill contractual agreements. Example of such events are government action or
omission, new or amended legislation, conflict, embargo, fire or flood,
sabotage, accident, war, natural disasters, strikes or lack of delivery
from suppliers. The force majeure also includes government decisions that
affect the market negatively and products, for example, restrictions,
warnings, ban, etc.
All products remain Totally Okay's property until full payment is made.
The price applicable is that set at the date on which you place your order.
Shipping costs and payment fees are recognized before confirming the
purchase. If you are under 18 years old you must have parent's permission to
buy from Totally Okay.
Totally Okay reserves the right to amend any information, including but not
limited to prices, technical specifications, terms of purchase and product
offerings without prior notice. At the event of when a product is sold out,
Totally Okay has the right to cancel the order and refund any amount paid in
the best way. Totally Okay shall also notify the customer of equivalent
replacement products if available.