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Please allow up to 10 days for domestic deliveries unless stated otherwise and up to 28 days for European orders. International orders will be sent International Economy mail and can take up to 8 weeks, unless otherwise arranged. Totallyokay.Shop (“we,” “our,” or “us”) will endeavour to have your items with you sooner. Pre-order items will be shipped as stated at purchase. If there are special requirements upon delivery please email us. Orders are either sent out flat or rolled in a postal tube, this is stipulated with the product information. Domestic post is handled by Royal Mail and non-domestic items are handled by the relevant services to that domain.




We hope you are very happy with your purchase. However if there is an issue, please contact us before returning any items by email: info@totallyokay.shop

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free.

Return Conditions:
You can return the product within 14 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible. We suggest you get a receipt and a package ID for the return from the needed. We will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.

Returning a package:
If a returned item is shipped international, please clearly mark the package ‘RETURNED GOODS’, to avoid any Customs charges. We are NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

Transport Damage:
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us. Any other queries please contact us by email: info@totallyokay.shop




By ordering any of our products, you agree to be bound by these terms and conditions. By placing an order with us you warrant that you are at least 18 years old or have parent’s permission to buy from us. All personal information you provide us with or that we obtain will be handled by us as responsible for the personal information. Events outside our control shall be considered force majeure. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. Please note that local charges may occur.

Terms and Conditions:
Please read these terms and conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions. By placing an order with us, you warrant that you are at least 18 years old (or have parent’s permission to buy from us) and accept these terms and conditions which shall apply to all orders placed or to be placed with us for the sale and supply of any products. None of these terms and conditions affect your statutory rights. No other terms or changes to the terms and conditions shall be binding unless agreed in writing signed by us.

Force Majeure:
Events outside our control, which is not reasonably foreseeable, shall be considered force majeure, meaning that we are released from our obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

Payment:
All products remain our property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parent’s permission to buy from us.

Additional Information:
We reserve the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, We have the right to cancel the order and refund any amount paid in the best way. We shall also notify the customer of equivalent replacement products if available.




We are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website, www.totallyokay.shop (the “Site”). By accessing or using our Site, you consent to the terms of this Privacy Policy.

1. Information We Collect
We may collect various types of information in connection with your use of our Site, including:

1.1. Personal Information
Contact Information: Your name, email address, phone number, and shipping address when you make a purchase.

Payment Information: Payment card details and billing address. Payment processing is handled by a secure third-party payment processor, and we do not store your full payment information.

2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our Site and services, including to:

Process and fulfill orders, including shipping and returns.

Communicate with you regarding your orders, account, or customer service inquiries.

3. Sharing Your Information
We may share your personal information in the following situations:

Service Providers: We use third-party service providers to help us with payment processing, order fulfillment, marketing, and Site maintenance. These providers only access the information necessary to perform their tasks on our behalf.

Legal Compliance: We may disclose information if required by law or in response to valid legal processes, such as subpoenas or court orders.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new entity.

4. Your Choices and Rights
Marketing Communications: You can unsubscribe from our marketing emails by following the unsubscribe link in any email you receive from us.

Cookies: You can manage cookie preferences through your browser settings.

5. Data Security
We implement appropriate technical and organizational measures to protect your personal information. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.

6. Children’s Privacy
Our Site is not intended for individuals under 13. We do not knowingly collect or store information from children under 13. If we learn that we have collected such information, we will take steps to delete it promptly.

7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our Site and updating the date at the top of this page. We encourage you to review this policy periodically.

8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us by email: info@totallyokay.shop