Please allow up to 10 days for domestic deliveries unless stated otherwise and up to 28 days for European orders. International orders will be sent International Economy mail and can take up to 8 weeks, unless otherwise arranged at checkout. Totallyokay.Shop (“we,” “our,” or “us”) will endeavour to have your items with you sooner. Pre-order items will be shipped as stated at purchase. If there are special requirements upon delivery please email us: info@totallyokay.shop. Orders are either sent out flat or rolled in a postal tube, this is stipulated in the product information. Domestic post is handled by Royal Mail and non-domestic items are handled by the relevant services to that domain.

We hope you are very happy with your purchase. However if there is an issue, please contact us before returning any items by email: info@totallyokay.shop

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free.

Return Conditions:
You can return the product within 14 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible. We suggest you get a receipt and a package ID for the return from the needed. We will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.

Returning a package:
If a returned item is shipped international, please clearly mark the package ‘RETURNED GOODS’, to avoid any Customs charges. We are NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

Transport Damage:
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us. Any other queries please contact us by email: info@totallyokay.shop